Intellithink - Field is an IOT enabled Field Service Management platform which automates and optimizes the service delivery process to maximize revenues and customer satisfaction.
Intellithink - Field enables OEMs and equipment manufacturers to transition to Industry 4.0 to deliver remote monitoring and maintenance, automation of knowledge work and predictive maintenance. Intellithink Field leverages mobility, cloud technology and IOT to deliver the future of field service to your customers.
Asset Register, Trigger and
Interval Service Plans, BOM, FMEA and RCA
Simple, intuitive, IOT enabled
and integrates into maintenance platform
Breakdown and Preventive Maintenance Skill based allocation, Part assignment and approvals
Field access to Service History of Asset, Digital Reports, Quotes, Payments, Part requisition, Photo capture
Scheduling to optimize engineer travel and time, Resource leveling, Auto generation of schedules
Intuitive Dashboards, Standard and customized reports. Monitor in real-time KPI metrics to prevent revenue leakage through penalty and non achievement of KPI targets.
Parts requisition from field and customized approvals, RMA, Part mapping to assets (BOM) and TBM
Contract Renewals, Entitlement management and Quote generation and versioning
Mobility tools connect field engineers to the back-end, providing real-time visibility into and superior communication with field operations for increased efficiency and performance.
IOT enabled predictive management for planning of parts will lead to reduced inventory as the conservative model of stocking will be replaced by realistic supplier lead time and prediction of failures well ahead of the failure
Monitor in real-time KPI performance to prevent any revenue leakage through penalty or non-achievement of KPI targets
Visibility to all data of assets, service history, manuals, ability to order parts from the field, assignment of skill-based technicians all lead to increase First time fix Rates
Customized service plans based on usage data can be offered leading to increased revenue. Gain share models based on cost savings and outcome based pricing will lead to business model disruption.
Data on usage, wear & tear and service history can be used to design customised contracts leading to increased renewal rates and profitability
Streamline your service operations increase customer satisfaction and retention to increase profits.
Eliminate paper-work, digitize your data so issues can be analyzed for trends and corrective action can be implemented ahead of time
Maintenance planning and scheduling of Work Orders accomplished using algorithms specially designed for optimization of Engineers time. Optimization in Scheduling is guaranteed every time.